General Terms and Conditions

Xeilos Trading Academy is a professional training organization registered under number 93 06 10129 06, whose head office is located at 62 avenue de Nice, 06800 Cagne sur Mer (SIRET – 919 589 183, Activity declaration number – 93 06 10129 06), setting up and providing intra-company, inter-company, individual and group training courses in person but also remotely via an E-Learning platform, and these throughout the national territory.

Purpose and scope

These General Terms and Conditions of Sale determine the conditions applicable to training services performed by XEILOS on behalf of a client.

Any order for training with the company XEILOS implies the client's unreserved acceptance of these General Terms and Conditions of Sale.

Any order for training with the company XEILOS implies the client's unreserved acceptance of these General Terms and Conditions of Sale.

These conditions prevail over any other document from the customer, in particular over any general terms and conditions of purchase.

Quote or agreement, contract and certificate

For each training course, XEILOS undertakes to provide the client with a quote, agreement, or contract. The client is required to return a completed, dated, signed, and stamped copy to XEILOS, marked "Approved".

A certificate of attendance or completion of training will be provided to the client.

Price and payment terms

Training prices are quoted in euros excluding VAT and are subject to VAT at the applicable rate. Payment is due upon completion of the service, upon receipt of the invoice, and is payable in full upon receipt of the invoice.

Invoices can be paid by bank transfer or by check.

Support

If the client is receiving funding from an approved Skills Operator (OPCO), they must submit a funding request before the service begins. The client is required to provide proof of funding upon registration.

In the event that XEILOS does not receive payment from the OPCO on the first day of training, the full cost of training will be invoiced to the client.

Conditions for postponing and cancelling a training session

Cancellation of a training session is possible, provided that it is done at least 10 calendar days before the scheduled day and time. All cancellations must be notified by email to the following address: ;

In case of cancellation between 4 and 10 working days before the training date, the client is required to

pay a cancellation penalty, amounting to 50% of the initial total cost of the training.

In case of cancellation less than 3 working days before the start of the training, a penalty will apply.

A cancellation fee corresponding to 100% of the initial total cost will be charged to the customer.

The request to postpone participation in a training course can be made by the client, provided that a written request is sent to the training organization within 14 days before the date of the training.

In the event of non-performance of its obligations due to an unforeseen event or force majeure, XEILOS will be notified by email and cannot be held liable to its clients.

They will be notified by email.

Training program

The program, as well as the teaching methods, are presented to clients before the training. The trainer will follow the training project, according to the objectives and the announced methods. The trainer will however be able to make adjustments and adaptations if necessary.

Intellectual property and copyright

Training materials, in whatever form (paper, digital, electronic…), are protected by intellectual property and copyright law.

Their reproduction, in whole or in part, may not be carried out without the express agreement of the company XEILOS.

The client agrees not to use, transmit or reproduce all or part of these documents for the purpose of organizing or conducting training sessions.

Information technology and freedoms

The personal information provided by the customer to XEILOS is useful for processing the registration as well as for creating a customer file for commercial prospecting.

In accordance with the "Data Protection Act" of 6 January 1978, the customer has the right to access, rectify and object to personal data concerning him/her.

Applicable law and jurisdiction

These General Terms and Conditions of Sale are governed by French law. In the event of a dispute between XEILOS and the customer, an amicable solution will be sought first. Failing that, the matter will be brought before the competent courts of the company's registered office.